Our Commitment to You

At Eskillpro, we take great pride in the quality of our courses and want you to have the best possible learning experience. We believe in transparency with our offerings. That’s why we offer a 7-Day Money-Back Guarantee under specific conditions. This policy is designed so you can enroll with confidence, knowing your investment is protected.

Core Principle of Our Refund Policy

The core principle of our refund policy is simple: if our course content, topics, or features are significantly different from the details explicitly stated on our website, sales page, or promotional materials at the time of purchase, you are eligible for a refund.

Eligibility Criteria for a Refund

To have a refund request processed, all of the following conditions must be met:

• Time Limit: The refund request must be submitted within 7 calendar days of the original course purchase. Any request received after the 7-day period will not be considered.
• Valid Reason: You must provide a clear and reasonable explanation as to why the course did not align with its description. General reasons such as, “This course is not for me,” will not be accepted.
• Proof of Discrepancy: You must provide evidence that the course material is different from what was promised.
• Limited Consumption: You must not have consumed or downloaded more than 25% of the course content (videos, lessons, or resources). Our system tracks your progress to verify this.

Strict Exclusions: When a Refund Will Not Be Issued

To prevent abuse of our policy and to protect our business, a refund will not be issued under the following circumstances:

1. Change of Mind: If you simply change your mind or decide you do not want to take the course, a refund will not be granted.
2. Lack of Time or Personal Circumstances: Lack of time, technical issues on your end, or personal reasons are not acceptable grounds for a refund.
3. Failure to Implement or Lack of Results: Our courses teach practical skills. If you have not implemented the techniques from the course and did not achieve the expected results, this is not a basis for a refund. Success depends on your own effort.
4. Promotional Purchases: If you purchased the course during a sale, with a discount, or as part of a special offer or bundle deal, that purchase is final and non-refundable.
5. Downloading Course Materials: If you have downloaded any of the downloadable resources, such as worksheets, templates, or PDF files, you forfeit your right to a refund.
6. Repeat Purchases: If you have previously received a refund for the same course and have purchased it again, you are not eligible for a second refund.
7. Account Sharing or Terms Violation: If we find that your account has been shared with another individual or that you have violated our terms of service, your right to a refund will be immediately revoked.
8. Chargebacks: If you initiate a chargeback with your bank or payment provider instead of requesting a refund from us, you will forfeit your right to any refund under our policy and may be blacklisted from future purchases.

How to Request a Refund (The Correct Process)

If you meet the eligibility criteria outlined above, please follow these steps:

1. Send an email from your registered email address to [Insert Your Support Email].
2. Use the subject line: “Refund Request – [Your Course Name]“.
3. In the email, include your full name, the email used for the purchase, and the date of purchase.
4. Provide a detailed explanation of why the course did not meet its description, with screenshots if possible.

Our team will review your request within 5 to 7 business days and notify you of our decision.

Refund Processing

If your refund request is approved, the funds will be returned to the original payment method you used at the time of purchase. Please note that depending on your bank or card company, it may take an additional 7 to 10 business days for the funds to appear in your account.

Policy Abuse

We monitor refund requests for patterns of abuse. We reserve the right to refuse future service to any user found to be abusing our refund policy.