Refund Policy

for Eskillpro Online Courses
Last Updated: August 21, 2025

Our Commitment to You

At Eskillpro, we take great pride in the quality of our courses and want you to have the best possible learning experience. We believe in transparency with our offerings. That’s why we offer a 7-Day Money-Back Guarantee under specific conditions. This policy is designed so you can enroll with confidence, knowing your investment is protected.

Core Principle of Our Refund Policy

The core principle of our refund policy is simple: if our course content, topics, or features are significantly different from the details explicitly stated on our website, sales page, or promotional materials at the time of purchase, you are eligible for a refund.

Eligibility Criteria for a Refund

To have a refund request processed, all of the following conditions must be met:

  • Time Limit: The refund request must be submitted within 7 calendar days of the original purchase.
  • Valid Reason: Provide a clear, reasonable explanation why the course did not align with its description.
  • Proof of Discrepancy: Include evidence that course material differs from what was promised.
  • Limited Consumption: You must not have watched or downloaded more than 25% of the course content. Progress is system-tracked.

Strict Exclusions: When a Refund Will Not Be Issued

To prevent abuse of our policy and to protect our business, a refund will not be issued under the following circumstances:

  1. Change of Mind: Simply changing your mind after purchase.
  2. Lack of Time / Personal Circumstances: Time constraints, local technical issues, or personal reasons.
  3. No Implementation / No Results: Results require effort; failure to implement is not grounds for refund.
  4. Promotional Purchases: Sale/discounted/bundle purchases are final and non-refundable.
  5. Downloading Materials: Downloading templates, PDFs, or other assets forfeits refund eligibility.
  6. Repeat Purchases: If you were refunded previously for the same course and re-purchased it.
  7. Account Sharing / Terms Violation: Sharing accounts or violating terms voids refund rights.
  8. Chargebacks: Initiating a chargeback forfeits eligibility and may lead to future purchase restrictions.

How to Request a Refund

If you meet the eligibility criteria above, follow these steps:

  1. Send an email from your registered email address to [Insert Your Support Email].
  2. Subject line: Refund Request – [Your Course Name].
  3. Include your full name, registered email, and date of purchase.
  4. Explain clearly why the course did not meet its description; attach screenshots if possible.

Our team will review your request within 5–7 business days and notify you of our decision.

Refund Processing

If approved, funds are returned to the original payment method. Depending on your bank or card company, it may take an additional 7–10 business days to reflect in your account.

Policy Abuse

We monitor requests for patterns of abuse and may refuse future service to users who abuse this policy.

Have Questions?

If you have any questions about this Refund Policy, please contact us.

📧 eskillpro1@gmail.com • 🌐 eskillpro.com